Extracting the value from every customer interaction
TTSC transcribes, translates, summarises and classifies the content of communications at the point of generation ensuring that no vital information is wasted.
TTSC transcribes, translates and summarises your communications with customers whether in contact centres, emails or chatbots.
Have you ever felt that some of the information from what is said in your call centre or communicated in messengers, chatbots or emails is lost? TTSC ensures that you don’t lose any opportunity to learn from what your customers tell you, and to provide them with the service that they are asking for.
TTSC is made up of four automated parts
Transcription
The Transcription element automatically transcribe the full content of the call word for word, with “diarisation” which separates the speakers (any number of speakers is possible).
Translation
The Translation element translates the transcription from and to any common language; commonly we translate into English but all variations are possible.
Summarisation
The Summarisation model is bespoke to your requirements, summarising the parts of the call that are most important to you: these might include buyer intent, budget and timescale, customer feedback, adherence to compliance checklists on the part of the agent, or any other signals you wish to isolate from the call.
Classification
TTSC turns the conversation into classified data, separating the summarised elements into data fields that can be included in your CRM for selection and reporting
Key features & benefits
Capture Every Valuable Insight
TTSC ensures that you don’t waste any information that you might be able to collect from your conversations with customers
Agent Focus & Efficiency
In a call centre environment, TTSC saves your agents from having to take manual call notes; they can focus on the conversation and on listening to your customers.
Streamlined Quality Control
Time is saved in QC processes, by reading conversation summaries rather than listening to lengthy audio conversations, reading email chains or multiple chatbot and messenger communications.
Enhanced Data Utilization
The conversations are not only stored, but are in a format that can more easily be read, and used for selection and reporting.
Compliance & Data Security
TTSC can be directed to provide compliance checklist adherence, and to ensure that customer data and conversations are being properly collected and recorded or stored.
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