ON THE CALL provides real time prompts to call agents for improvement in call efficiency, communication and compliance. Calls are transcribed and summarised to free the agents from note taking
PROMPTS
As the call proceeds, the agent sees relevant prompts that support the conversation: these might include reminders of basic compliance questions or suggestions of products and services to discuss.
Analysis
The call audio is passed via an API to our nodes which run several models concurrently to analyse what is being said, and identify which prompt to promote. For compliance the caller will see as they complete the checklist.
